SRPSKI
STANDARD
SRPS ISO 9000
Mart 2007.
Identi
č
an sa ISO 9000:2005
Sistemi menadžmenta kvalitetom —
Osnove i re
č
nik
Quality management systems — Fundamentals and vocabulary
III izdanje
Referentna oznaka
SRPS ISO 9000:2007 (sr, en)
INSTITUT ZA STANDARDIZACIJU SRBIJE
INSTITUT ZA STANDARDIZACIJU SRBIJE
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Autorska prava za srpske standarde i srodne dokumente pripadaju Institutu za standardizaciju Srbije. Umnožavanje, u
celini ili delimi
č
no, kao i distribucija srpskih standarda i srodnih dokumenata, dozvoljeni su samo uz saglasnost
Instituta za standardizaciju Srbije.
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Izdaje Institut za standardizaciju Srbije
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SRPS ISO 9000:2007
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Sadržaj
Strana
1
Predmet i podru
č
je primene.................................................................................................................... 8
2 Osnove
sistema
menadžmenta kvalitetom.............................................................................................. 8
2.1 Obrazloženje
sistema menadžmenta kvalitetom..................................................................................... 8
2.2
Zahtevi u odnosu na sisteme menadžmenta kvalitetom i zahtevi u odnosu na
proizvode.................... 10
2.3
Pristup sistemima menadžmenta kvalitetom ........................................................................................ 10
2.4 Procesni
pristup .................................................................................................................................... 10
2.5
Politika kvaliteta i ciljevi kvaliteta ....................................................................................................... 12
2.6
Uloga najvišeg rukovodstva u sistemu menadžmenta kvalitetom ........................................................ 12
2.7 Dokumentacija...................................................................................................................................... 14
2.8 Vrednovanje
sistema
menadžmenta kvalitetom ................................................................................... 16
2.9 Stalno
poboljšavanje............................................................................................................................. 18
2.10 Uloga
statisti
č
kih tehnika ..................................................................................................................... 18
2.11 Sistemi menadžmenta kvalitetom i usredsre
đ
ivanje
na ostale sisteme menadžmenta.......................... 18
2.12 Odnos
izme
đ
u sistema menadžmenta kvalitetom i modela izvrsnosti.................................................. 20
3
Termini i definicije ............................................................................................................................... 20
3.1
Termini koji se odnose na kvalitet........................................................................................................ 20
3.2
Termini koji se odnose na menadžment ............................................................................................... 22
3.3
Termini koji se odnose na organizaciju ................................................................................................ 26
3.4
Termini koji se odnose na proces i proizvod ........................................................................................ 28
3.5
Termini koji se odnose na karakteristike .............................................................................................. 30
3.6
Termini koji se odnose na usaglašenost................................................................................................ 32
3.7
Termini koji se odnose na dokumentaciju ............................................................................................ 34
3.8
Termini koji se odnose na pregled........................................................................................................ 36
3.9
Termini koji se odnose na proveru ....................................................................................................... 38
3.10 Termini koji se odnose na menadžment kvalitetom za merne procese................................................. 42
Prilog
Prilog A (informativan) Metodologija koriš
ć
ena u izradi re
č
nika................................................................. 44
Bibliografija..................................................................................................................................................... 58
Abecedni registar............................................................................................................................................. 59
2
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SRPS ISO 9000:2007
Contents
Page
1 Scope ...................................................................................................................................................... 9
2
Fundamentals of quality management systems ...................................................................................... 9
2.1
Rationale for quality management systems ............................................................................................ 9
2.2
Requirements for quality management systems and requirements for products .................................. 11
2.3
Quality management systems approach ............................................................................................... 11
2.4 The
process approach ........................................................................................................................... 11
2.5
Quality policy and quality objectives ................................................................................................... 13
2.6
Role of top management within the quality management system ........................................................ 13
2.7 Documentation ..................................................................................................................................... 15
2.8
Evaluating quality management systems.............................................................................................. 17
2.9 Continual
improvement ........................................................................................................................ 19
2.10 Role of statistical techniques ................................................................................................................ 19
2.11 Quality management systems and other management system focuses................................................. 19
2.12 Relationship between quality management systems and excellence models ....................................... 21
3 Terms
and
definitions ........................................................................................................................... 21
3.1
Terms relating to quality ...................................................................................................................... 21
3.2
Terms relating to management ............................................................................................................. 23
3.3
Terms relating to organization.............................................................................................................. 27
3.4
Terms relating to process and product.................................................................................................. 29
3.5
Terms relating to characteristics........................................................................................................... 31
3.6
Terms relating to conformity................................................................................................................ 33
3.7
Terms relating to documentation.......................................................................................................... 35
3.8
Terms relating to examination.............................................................................................................. 37
3.9
Terms relating to audit.......................................................................................................................... 39
3.10 Terms relating to quality management or measurement processes ...................................................... 43
Annex A (informative) Methodology used in the development of the vocabulary ......................................... 45
Bibliography.................................................................................................................................................... 58
Alphabetical index........................................................................................................................................... 59
3
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SRPS ISO 9000:2007
5
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out through
ISO technical committees. Each member body interested in a subject for which a technical committee has
been established has the right to be represented on that committee. International organizations, governmental
and non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely with the
International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization.
International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 2.
The main task of technical committees is to prepare International Standards. Draft International Standards
adopted by the technical committees are circulated to the member bodies for voting. Publication as an
International Standard requires approval by at least 75 % of the member bodies casting a vote.
Attention is drawn to the possibility that some of the elements of this document may be the subject of patent
rights. ISO shall not be held responsible for identifying any or all such patent rights.
ISO 9000 was prepared by Technical Committee ISO/TC 176,
Quality management and quality assurance
,
Subcommittee SC 1,
Concepts and terminology
.
This third edition cancels and replaces the second edition (ISO 9000:2000). It includes the changes accepted
in the Draft Amendment ISO/DAM 9000:2004.
Annex A includes concept diagrams that provide a graphical representation of the relationships between
terms in specific fields relative to quality management systems.
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