Menadžment ukupnog kvaliteta kao faktor konkurentnosti
a ukupnog kvaliteta||76| |9.2.|TQM organizacija||78| |9.3.|Koristi od uvođenja TQM-a||82| ||||| ||DESETI DEO|L~~L~~LI~~I~~ID~~D~~DE~~E~~ER~~R~~RS~~S~~ST~~T~~TV~~V~~VO~~O~~O U~~U~~U K~~K~~KO~~O~~ON~~N~~NC~~C~~CE~~E~~EP~~P~~PT~~T~~TU~~U~~U T~~T~~TQ~~Q~~QM~~M~~M-~~-~~-a~~a~~a...